Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your order up to 14 days after the day on which you receive your goods (with the exception of any made to order items). You do not have to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us through email (firstname.lastname@example.org) if you wish to cancel your contract.
If you have received the goods before you cancel your contract, then you must send the goods back to us at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when you receive them and you must return the goods to us (un-opened) as soon as possible at your own risk and expense.
Once you have notified us that you are cancelling your contract, and we have received the goods back or, if earlier, received evidence that you have sent the goods back to us, we will refund any sum debited to us from your credit or debit card within 14 days.
We may make a deduction from any refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you. We will contact you upon receipt of the returned goods if we believe this to be the case.
We reserve the right to cancel any order up to the point of delivery. If an order is rejected or cancelled by us prior to delivery, a full refund will be given.